As with most Google services, I fall in love with them, my passion burns bright and fast, and then I quickly tire of the poor customer service and experience of actually using it. I spend years bragging about its great qualities while most others stand on the sidelines and recognize all of its shortcomings. Then Google will unceremoniously remove my favorite tool and I’ll look like an idiot.
I absolutely adore Google Collections and believe they could be the backbone or spine of the platform, allowing users to curate and “collect” anything they want from all facets of the company’s services and apps. We’ve already seen this come into play fairly heavily with Maps, Pictures, Google Play Movies & TV, Play Books, and just about every other tool Google offers.
I’m actually quite surprised to realize how deeply collections have been integrated across the board, and while I’m hopeful for their future, I honestly have to say that the problem I’ve been dealing with for quite some time still exists and bugs me nervous.
I’ve talked in the past about how Collections – Google’s storage for the items you tap the bookmark icon on across all apps and web apps – just wouldn’t load onto my Android phone. Consequently, this is where I would most often access and browse them for inspiration. They save in the Google Search app and load flawlessly on the web and even on my fiancé’s iPhone, my Google-branded Pixel 6 Pro (and every other Android device in the house I’ve tested it on). ) show a stuck loading screen for my valuable saved items via Collections.
I asked Google for assistance and they were absolutely unhelpful. Unfortunately, I’m convinced that most of the people that Google employs for customer service know absolutely nothing about the tools they’re fixing and can’t think at all about the documentation and script they’re given. With that in mind, I’ve completely given up using collections on mobile and even forgot about them on desktop. Everyone you ask probably hasn’t even heard of them, thanks to Google’s bad publicity for them, and everyone else just doesn’t care about them knowing Google’s track record.
For those of us who really see its potential and want to take advantage of it for as long as Google is interested in growing it before getting distracted by the next shiny thing and getting the ax out of the shed, we’ll be happy to know, that I found a solution to this loading problem – somehow.
Over on Piunikaweb, Anarag Chawake wrote a nice article detailing the process of unsticking collections. After following it, I was surprised that my stuff was actually loaded! Well, it would load intermittently before getting stuck again, but still it was refreshing to be able to see all my saved pictures, map locations, movies to watch, etc. on one screen without having to visit individual apps.
To fix this ridiculous bug that Google should have fixed 6 months ago, simply visit your Android phone’s Settings app, scroll down to Apps, tap on “Android System WebView” and clear the app data and the cache. Then open the Google Search app and press the “Collections” button on the far right of the bottom navigation to see everything load as it should.
As I said, this worked for me, but only intermittently, so Google has yet to fix this, it just doesn’t seem like they have an interest in it. I’m sure it’s something simple, but other things clearly take priority. If this method doesn’t work for you, you can also add yourself to Google search app beta on Play Store and also Android system WebView beta in the same way.
Once you’ve done that, I’d recommend force quitting both apps and wiping the app cache and data one more time to ensure that’s the best way for you to fix the loading error. Let me know in the comments below if you use google collections or are part of the majority who don’t really want to explore and just use bookmarks to save everything manually.
I just want the steps!
1. Join the Google App Beta on the Play Store
2. Join the beta version of Android System WebView on the Play Store
3. Open the Settings app on your Android phone
4. Navigate to Apps and find the Google Search app
5. Force quit and clear app cache and data
6. Do the same for the Android System WebView app
7. Open the Google Search app and navigate to Collections.
8th. let me know if it worked in the comments below!