WhatsApp not working on your iPhone or Android smartphone? Don’t worry – there is nothing is wrong with your device.
Millions of WhatsApp users worldwide could not send or receive SMS for 5 hours. While loading WhatsApp, users all over the world will see a status message that says endlessly that it is “Connecting …”. However, the ongoing global outage is preventing your app from connecting to WhatsApp’s servers. WhatsApp users can no longer send or receive text messages, pictures, documents or videos. Voice and video calls were also hit by the colossal outage, which brought a number of other popular Facebook services to a standstill, including Instagram and the main Facebook social media app, as well as Facebook gaming. The problems have struck users on iPhone, Android, and those who rely on WhatsApp for the web to send messages through their web browser such as Google Chrome.
The persistent problems are that greatest ever Failure recorded by DownDetector tracking failures. WhatsApp has now realized the problems affecting users all over the world. The company shared the update on Twitter as the outage neared its hour-long milestone: “We understand that some people are currently having issues with WhatsApp. We are working to get things back to normal and will post an update here as soon as possible. “
The immensely popular messaging platform has not confirmed when users can expect normal service to resume. Internal messaging apps used by Facebook employees have also reportedly gone offline, so teams are scrambling to find a solution to the global problems.
Facebook, which owns and operates WhatsApp after a $ 16 billion acquisition in 2014, shared an almost identical statement on its Twitter account: “We understand that some people have problems accessing our apps and products . We are working to get things back to normal as soon as possible and we apologize for the inconvenience. “
Users who are currently trying to send SMS through WhatsApp will see a small clock icon in the lower right corner of the message. This indicates that the message could not leave your device. WhatsApp uses a single check mark to indicate when your text has reached its servers. This becomes a double check when the text gets from these servers to the recipient’s smartphone. When these double ticks turn blue, it means that the recipient has opened WhatsApp and read the text message.
The same icons appear in the corner of picture messages, videos, PDFs, and more. When you try to make a voice or video call with a recipient, you will see the usual calling interface as usual and WhatsApp says it is “calling” … but you get no answer because the messaging service is unable to connect to the servers. If you wait long enough, WhatsApp will hang up and take you back to the main interface of the app.
Some users also see the words “Connecting …” instead of your contact’s name and profile picture at the top of a conversation in the app. This is also an indication that something went wrong with WhatsApp.
According to the independent service DownDetector, which monitors the performance of online services by tracking customer complaints on social media, has revealed the sheer scale of the ongoing outage. At its peak, DownDetector’s numbers showed that more than 70,000 WhatsApp users had complained about messaging app issues every minute. This enormous volume is hardly surprising, after all, WhatsApp is the most popular messaging service in the world with more than two billion users worldwide.
Some reports suggest that a DNS problem is behind the latest WhatsApp outage.
For those who don’t know, a DNS is essentially a phone book for your device. The first thing that happens when you type a URL into your browser’s address bar – like express.co.uk for example – is that your device translates that text into an IP address it understands – like 192.168.1.1. Your computer uses DNS to translate the user-friendly web address into a computer-literate IP address. This works like a giant phone book telling your browser which IP address to load in order to take you to the website you want.
According to some early reports, Facebook’s DNS records were removed from global routing tables a few hours ago – causing a huge outage. Facebook has yet to confirm whether a withdrawal of its DNS records has led to widespread problems with WhatsApp, Instagram, Facebook Messenger, and more.
Here’s everything we know about what led to the WhatsApp, Facebook, and Instagram outages today.
Mike Schroepfer, Facebook’s chief technology officer, apologized for the ongoing problems with his personal Twitter account. He sent: “* Sincerely * apologize to everyone currently experiencing outages in Facebook-based services. We are having network issues and the teams are working as quickly as possible to fix bugs and restore them as soon as possible.”
Thousands of WhatsApp users have flooded social media to complain about the ongoing outage, which began around 4:55 p.m. BST. Thousands of WhatsApp fans are tweeting to check if the problems are worldwide … or a specific problem affecting their individual device. Others have speculated about what could have caused three of Facebook’s biggest brands – WhatsApp, Facebook, and Instagram – to go offline at the same time. None of these theories, from human error to a coordinated cyberattack, have been confirmed.
Jokes about the huge influx of users who have rushed to his app and website – to check if other people are suffering from the same problem, and to find out if Facebook or WhatsApp has announced when users can expect to get back online to be – shared a tweet on Twitter that read “Hello literally everyone”